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Frequently Asked Questions
General Questions
Our OROLEV™ Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural formation process. They share the same chemical, physical, and optical properties as mined diamonds—identical brilliance, hardness, and sparkle.
Yes. All the OROLEV™ diamonds Lab-grown are 100% real diamonds. They have the same carbon structure, durability, and brilliance as mined diamonds. The only difference is their origin.
Absolutely. All OROLEV™ diamonds come with IGI certification, ensuring authenticity, quality grading, and transparency.
OROLEV's Lab-grown diamonds are ethical, environmentally friendly, and offer exceptional value. You enjoy the same beauty as a mined diamond without the environmental impact or inflated price.
Services
Not yet, But will be available very soon.
We offer one complimentary resizing on select rings within 30 days of purchase. Additional resizing services may be available depending on the design.
You may return any unworn, undamaged jewelry within 30 days of receiving your order. Custom-made or engraved pieces may not be eligible for return. Please see our full return policy for details.
If your piece arrives damaged or incorrect, contact us immediately. We will replace or repair it at no additional cost.
Yes. All OROLEV jewelry includes a lifetime craftsmanship warranty, covering manufacturing defects in materials and workmanship.
Most orders are processed within 1–3 business days. Delivery times vary by location, but typically range from 3–7 business days. Custom orders may require additional production time.
We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay.
Yes. All payments are encrypted and processed through secure, PCI-compliant providers. Your financial information is always protected.
About the products
Clean gently using warm water, mild soap, and a soft brush. Store pieces separately in soft pouches and avoid harsh chemicals or abrasives.
Yes. Diamonds and precious metals are durable enough for daily wear. However, we recommend removing jewelry during heavy activities or when using strong chemicals.
OROLEV™ uses ethically sourced, environmentally friendly lab-grown diamonds and recycled precious metals whenever possible. We prioritize transparency and sustainable luxury.
OROLEV™ diamonds are produced using advanced CVD (Chemical Vapor Deposition) technology, which replicates the natural diamond-growing environment with controlled temperature and pressure.
You can reach us via our contact form here,, live chat, or phone. Visit our Contact Us page here for full details.